FAQ & Site Info
Terms of ServiceMultiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. We charge a small handling fee to cover the cost of shipping materials.
Order Acceptance Policy
Papio Nature Herbs reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. We use information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase.We will not accept returns for any other reasons than what's stated above.
Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Shipping Time – We will always ship your order as quickly as possible! Most orders received before 2:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday nor Holidays, except by prior arrangement.
We cannot guarantee when an order will arrive. Assuming no weather delays, orders will normally arrive between 4-15 business days. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. If for any reason we anticipate a delay in your order, we will immediately contact you to inform you of the delay cause.
Our goal is to provide our customers excellent service by shipping their orders quickly and at the lowest possible cost.
We will always ship your order as quickly as possible! Most orders received before 2:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Orders are not processed or shipped on Saturday, Sunday nor Holidays, except by prior arrangement.